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1. Provider Sound Cards & Media Devices Drivers
2. Provider Sound Cards & Media Devices Driver

Title: LingcardsHINDIsinlge.indd Created Date: 8/11/2014 8:55:54 AM. Click Start, type Sound in the Start Search box. Click Sound in the search results at the top of the Start menu. Click the Playback tab. Notice the check mark next to the default device. As this is a by-design issue, there would be nothing much we can do from our end. XAudio 2 and XACT both abstract their notions of 3D into a separate math library—X3DAudio. This library provides tremendous flexibility for how titles implement 3D, with support for multipoint emitters and multichannel sound sources, independent listener and emitter objects, and transparent calculations that can be utilized, replaced, or enhanced at will by the title. SET SOUND=C: PROGRA1 CREATIVE CTSND. The example line above is specifying where the creative labs sound card drivers are located. SET BLASTER=A220 I5 D1 H5 P330 E620 T6. The example line above is specifying the sound card settings. Below is a list of each of the important settings and what they represent: A220 = The Input/Output Range. An important sound card characteristic is polyphony, which refers to its ability to process and output multiple independent voices or sounds simultaneously.These distinct channels are seen as the number of audio outputs, which may correspond to a speaker configuration such as 2.0 (stereo), 2.1 (stereo and sub woofer), 5.1 (surround), or other configuration.

[center]Guide to Troubleshooting Windows Audio and Sound Problems
February, 2011[/center]
>>> Troubleshooting Overview
> Summary of steps that follow

• Read the 'Things to know before you start' section to understand some basics
• At any point, consider a System Restore especially if your device suddenly disappeared or a driver problem just started occurring
• Find your audio device(s) in Device Manager
  • If not found, check if onboard audio is disabled in BIOS
  • If found and it has a yellow icon, there's a driver error. Try reinstalling the driver
  • If found but it doesn't appear with a yellow icon, the device driver is working properly
    > Check if the device is using a generic driver from Microsoft or using a hardware specific audio driver (you want the hardware specific driver)
    > Next, look at the 'Automated FixIt Tools and Other Help Guides' section. Try running the Microsoft Automated FixIt tool. If that doesn't help, you can try reinstalling the driver, checking your default playback device is set correctly and/or start looking through the other Help Guides for more help and tips
• Also, see the 'Notes and Tips' section towards bottom of this post for more debugging hints

> If you'd like more help with your specific problem
You need to create your own new topic / thread along with a problem description (see HERE)

• Include info about: your computer make/model, Windows OS version and of course a problem description. ALSO, if you have an addon sound card include its make/model as well
• Create your new topic in either the Audio and Video or Device Drivers forum - whichever one you think is suitable to your problem

> Only general comments, general questions, clarifications and corrections, etc. should be posted as replies to this guide​
>>> Things to know before you start
> Windows doesn’t need a sound card or audio drivers to generate simple beep tones
Don’t assume your audio “worked for a moment” just because you heard beeps (e.g like error beeps)
> Integrated Audio vs. Addon Sound

• 'Integrated' audio is the audio device that comes built into the computer's motherboard. Integrated audio may also be called 'onboard' audio.
• 'Addon' sound is an audio device not on the motherboard. For example, if you add a sound card for your machine, it's addon sound. Addon sound may also be called 'offboard' sound

> AC’97 vs. High Definition Audio
AC’97 was the first audio standard for computer sound (It was created by Intel in 1997). AC97 audio was superceded by High Definition Audio (also called HD audio) in 2004. It often helps to know whether your audio device is AC97 or HD Audio

• All newer soundcards/audio devices are HD Audio. (I’d guess all audio/sound cards built since at least 2007)
• Look at the audio device name in Device Manager
  > Names for HD Audio devices always include words like HD or High Definition within the name. Examples
  
  • Computer 1 on the left: Computer 1 has two audio devices (fyi: Computer 1 happens to have two sound cards: It has both integrated audio plus an add-on sound card). Look at the device names. You can tell from the names that both devices are HD Audio
  • Computer 2 on the right: Computer 2 only has one audio device. Look at its device name. You can tell from its name it's not HD Audio therefore you know it must be AC97)

> Generic vs. Hardware Specific Drivers
Microsoft provides generic audio drivers in Vista and Windows 7. If Windows can't find a hardware specific driver for audio, it may load its own generic driver. The Microsoft generic driver usually doesn't provide fully functional sound (and, often, microphones won't work with the Windows generic driver)
To see which driver an audio device is using

>>> Troubleshooting: First steps
> System Restore
At any point, consider a System Restore especially if your device suddenly disappeared or a driver problem just started occurring. System Restore will inform you if the restore attempt was successful or not. System Restore doesn't affect your personal folders and data
> How to Restore a Windows XP system to a previous State using System Restore
> Using Windows 7 or Vista System Restore
> Verify your audio device is detected
Check Device Manager. Can you find your audio device(s) listed? Does it appear with any special icons?
Device Manager icons
> Yellow icons with a black exclamation point indicate a driver problem
> A 'down arrow' indicates a disabled device in Vista and Windows 7
> XP uses a yellow icon with a red X for disabled devices
To check Device Status

Provider Sound Cards & Media Devices Drivers

> Rt click the device, select Properties. Check Device Status on the General tab. Is Device Status = 'This device is working properly'? Or is there an error code number?
> If Device Manager says it's 'Working properly' yet you still have sound problems, suggest you next see the 'Automated FixIt Tools and Other Help Guides' section below. Run the Microsoft Fixit tool for Sound. If that still doesn't work, try a reinstall and look through the other help guides listed below. Also check your default Playback device setting (see 'Notes and Tips' below)
When looking for your audio devices in Device Manager

• First, look for your audio devices under Sound, video and game controllers
• Next, see if you have an Other devices category. If the category exists, check each it lists
  When Windows can't identify a device, it gets lised under under 'Other devices'. 'Other devices' are also called 'unidentified devices' 'Other devices' often appear with generic names. Example
  > On left: 'Multimedia Audio controller” is a generic name for an unidentified AC97 audio device
  > On right: 'Audio Device on High Definition Bus' is a generic name for an unidentified HD Audio device
  
• If you can’t find your audio device listed in Device Manager, reboot and look a second time. If you still can't find it
  > Note if you're still running XP SP2 you need this MS KB installed for HD Audio support. (XP SP3 and all versions of Vista and Windows 7 already include HD Audio support.)
  > Check if your audio is disabled in BIOS. Look for a BIOS setting named something like Onboard Audio or Integrated Audio
  • If you find it, it should be set to ON or ENABLED or something similar
  • Not all BIOS provide this setting. Tho also be sure to search through all the BIOS menus to look for it
  • For more about how to enter BIOS menu setup see HERE. You can also check your system/motherboard provider's Support site for their documentation

> Reinstall the audio driver
Different methods of reinstalling are listed below. If the first two don't help, find the driver on the vendor site, download and install it yourself. If the driver installation seems problematic or the old driver installation seems to interfere, check if you have the option to first uninstall the current driver installation yourself from Add/Remove Programs

1. Reinstall using Device Manager
   > Rt click the device, select Uninstall. Reboot. Windows should redetect and reinstall the device on startup
2. Let Windows search for an updated driver
   > Rt click the device, select Update Driver. Follow the prompts. Allow Windows to search the internet for an updated driver
3. Check if the audio driver is listed in Add/Remove Programs. If it's listed, uninstall it
   For XP, look in Ctl Pnl->Add/Remove Programs. For Vista and Win7, Ctl Pnl->Progams and Features
   Here's why: Some audio driver installers create an Add/Remove Program entry for the driver. (It's entirely up to the vendor and how they chose to write their driver so you may or may not find an Add/Remove entry)
   • When you uninstall using Device Manager, driver software is uninstalled but it's not deleted UNLESS Device Manager specifically offers you a delete option. This is also why Windows can reinstall a device on reboot when driver software is uninstalled (but not deleted)
     
     ​
   • 'In theory' a new or updated driver should uninstall and delete old driver files itself when it runs but this isn't always the case. It never hurts (and sometimes helps!) to run the Add/Program uninstaller yourself if you find one
4. Find an updated driver manually
   > Create a System Restore point before trying to install the new driver
   > Check vendor sites for their Support or Download link. Do an internet search or look at the topic HERE for links to many vendor sites
   • If you bought a complete PC system (e.g. from Dell, HP, Sony, ASUS), check the PC system provider first
   • If you bought an addon sound card, check the addon sound card provider
   • If you bought your own motherboard, check the motherboard provider
   • Check the audio chip provider on your soundcard. When looking for drivers based on the audio chipset note
     > Audio providers (like Realtek and IDT Soundmax) often provide both the audio chipset and the driver. While general chip makers (like Intel, SiS, and Via) usually provide just the chips. They rely on (and will point you to) someone else's driver that works with their audio chips (such as drivers from Realtek or IDT Soundmax)
5. Find an updated driver using DriverEasy
   > Create a System Restore point before trying to install the new driver
   > 'If it ain't broke, don't fix it'. Only install DriverEasy's audio driver updates
   > DriverEasy returns every driver update it finds including 'beta' (pre-release versions). Newer is not always better. Only update the driver if the device isn't working

>>> Automated FixIt Tools and Other Help Guides

>>> Notes and tips
1. Verify the Sound Playback default device
If your computer can playback sound to more then one audio device, verify the default Sound device is set correctly
> Click Control Panel->Sound, select the Audio

Provider Sound Cards & Media Devices Driver

tab
> In the example below, note there are multiple playback devices to choose from (click thumbnail for full view)
> Also note, if you find selections are 'dimmed' it means Windows can't find a working sound card on your machine
> Windows must be able to detect your sound card hardware AND install its drivers before the sound card will work

2. Testing Windows sound
When testing sound problems, it may help if you to first focus on testing Windows sounds that come with the Windows OS
=> If Windows sounds play OK but other sound doesn't, your sound card and driver is probably OK. Check for missing audio codecs

• Click Control Panel->Sound, select the Sounds tab. Select a Windows sound
• Click the triangular button to play the sound. Can you hear it? (click thumbnail for full view)
  > If you find the selections are 'dimmed' it means Windows can't find a working sound card on your machine
  > Windows must be able to detect your sound card hardware AND install its drivers before the sound card will work

3. Are you having a problem with sound over HDMI?
HDMI combines both video and audio signals for output to the HDMI port. HDMI ports look like this
> If you've connected to an HDMI port on an addon graphics card, make sure you've installed both video and any audio drivers provided on the graphics card vendor's support site
4. The DirectX Diagnostics tool (Dxdiag.exe) may display a misleading message
One of Dxdiag's error messages states:
The 'No sound card found' message can be a bit misleading. It usually means the sound driver is missing or not working. To see if the sound card is really 'not found', you must look for it in Device Manager
​

Learning Objectives

After completing this unit, you’ll be able to:

• Understand the types of provider cards and how each type can be used.
• Learn how to add provider cards to a page layout.

Information at a Glance

The provider data model is a complex collection of objects representing information about physicians, practitioners, and facilities. The data gets even more complex because physicians have a complicated network of relationships. That data can include the connections of the physicians with the provider organization (whether as an employed physician or an affiliated physician), the clinics where they work, practicing locations, operating hours, credentials, certifications, their payer networks, and more.

While all of this data is stored within Salesforce, there’s an absolute need for a custom configurable UI for physicians and facilities to glean good information at a glance. Otherwise, Ely, the provider relations manager within Bloomington Health, would be checking multiple sources trying to get all the relevant deets to perform his routine tasks.

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Introducing (drum roll..) provider relationship cards!

With provider relationship cards, you can visualize complex provider relationships on one page. You can use the Lightning App Builder to add the relationship card component to an Account or Contact page and specify the relationship card types to be included on that page.

You can see all the entities—provider organizations, hospital locations, operating hours—and the different attributes—specialty, creds, NPIs—that are related to that account or contact. For example, on the Contact page, you can see all the accounts with which that contact has a relationship. In the case of a health care practitioner, you can see all the hospital locations with which the practitioner is affiliated.

Without relationship cards, Ely would have to navigate through related lists and go through numerous pages to access the information. With the provider relationship cards, Ely forgoes endless clicks for efficient effort.

Types of Provider Relationship Cards

You can set up two types of provider relationship cards to see the association between provider organizations and practitioners.

What	Where	Why
Provider cards for a facility	Account page	To see all the providers (contacts) that are associated with the account.
Relationship cards for a practitioner	Contact page	To see all the hospitals (accounts) that the practitioner is associated with.

You might set up a relationship card on a hospital’s record page so that your call center agent can see a card for each physician working at that hospital. Or you could set up a facility card on a doctor’s record page so that the network management team can see a card for each hospital, urgent care center, or other organization where that doctor works.

Lay the Groundwork

You must set the stage before you add the Provider Relationship tab to the page layout.

1. In Lightning Experience, from the App Launcher, find and open Sales.
2. Add Related Contacts to the Account page if it does not exist.
   • From Setup, open Object Manager.
   • Click Account, and select Page Layouts.
   • Edit the Account Layout.
   • Click Related Lists.
   • Drag Related Contacts to the Related Lists body section.
   • Click Save.
3. Add Related Accounts to the Contacts page if it does not exist.
   • From Setup, open Object Manager.
   • Click Contact, and select Page Layouts.
   • Edit the Contacts Layout.
   • Click Related Lists.
   • Drag Related Accounts to the Related Lists body section.
   • Click Save.

Add Provider Relationships to the Page Layout

Use the Lightning App Builder to add the relationship card component to an Account or Contact page and specify the relationship card types to be included on that page. Here’s how.

1. In Setup, search for App Builder, and then select Lightning App Builder.
2. In the Lightning Pages list, click Edit next to the Account Record Page or Contact Record Page. In this example, it’s the Account Record Page.
3. Add a new tab called Provider Relationships (1). You can rename the tab to anything you want (2).
4. Drag the Relationship Card component in the tab area (1).
5. Edit the header label if you want to change the name of the component (2).
6. Click Select to select the card types you want to display in the tab (3).
7. Move any or all of the cards from the Available list to the Selected list, and click OK.

While Health Cloud comes with some out-of-the-box preconfigured relationship cards that you can use to display provider-specific information, you can also create custom relationships cards and choose the objects from which information should be drawn and presented within the relationship card.

Define Custom Relationship Cards

You can define new relationship card types to include objects related to the card object directly or indirectly. You can add information from different related objects to insert them into a single relationship card type.

To define a new relationship card:

1. In Setup, go to Relationship Card Type Manager and click New.
2. Enter a name for the new relationship card.
3. Select the object and the associated record type of the page where you want the new care to appear.
4. Specify how the card is related to the page where it appears:
   • If the Account object where the card is displayed has a lookup field to the Contact object which contains most of the information, specify a Direct relationship.
   • If you’re pulling in the information through a junction object that connects the base object to the page where the card is displayed, specify Indirect. For example, Healthcare Practitioner Facility is a junction object that matches practitioners with the places where they work.
5. Click Save & Edit Fields.
6. Select the fields that contain the information you want to show on your card. This is the most powerful part of this feature. You can select from various objects to design your card. (We explain this in more detail in the examples later in this section.)
7. Click Save and activate the card. Now the card is available in the list of Card Types when you add the Provider Relationship tab to the page layout.

If Ely needs to know more about a healthcare organization that’s part of Bloomington Health—for example PT Health Specialists—he needs to be able to view information about the practitioners that are practicing at this center. This includes a view of key Account-level information such as:

• Physician’s NPI
• Physician’s primary address
• Physician’s primary phone number
• Physician’s board certification, licenses, awards, and degrees
• Physician’s specialties and subspecialties
• Primary account

You can add this card type on the account record page for the facility.

Select some fields that are in the object the card is based on. For example, the doctor’s contact details are part of his Contact record. Some of your fields belong to child objects related to Contact. The doctor’s specialty and credentials come from Healthcare Provider Specialty.

Let’s look at another example. Instead of contacting the provider organization, Ely could get in touch with a doctor directly. In this case, he’d like to know details about the doctor. Such as her contact information, all the accounts she has a relationship with (employer, hospital affiliations, practice locations, billing company, and so on), details of her relationship to those accounts, and some key information about the accounts themselves.

For an individual practitioner, the facility relationship card can include these details.

• Facility name
• Facility address
• Facility phone number
• Services or specialties provided by the facility
• Facility NPI
• Facility plan type

You can add this card on the Contact record page.

Some of your fields come from objects related via a junction object. For example, the Healthcare Practitioner Facility object is related to the Contact object through the Practitioner ID.

In this unit, you learned about relationship cards. In the next one, see how to configure provider search.

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